While this involves another vendor I hope this will be viewed appropriate to post here. Many seek info as to equipment or avionics to use for our builds. This Cruzer build I choose Dynon for my primary avionics. While several items have had to be returned for repair I thought I would share this last installment that I posted on Dynon’s site.


I just received a transponder back from service. This piece had been throwing an intermittent txpndr error message on the Skyview display for the the last year or so. Recently the error was becoming more frequent and then ATC finally reported losing my signal on the last flight. I requested an RMA from Dynon as I have in the past for other items to start the formal investigation. They in turn said it needed to be return it to the manufacturer for detailed eval. Even though out of warranty, the repairs were completed without charge.  I just completed a local flight and performed an FAA ADSB performance flight review which was flawless. Thank you again Dynon and staff. 


I feel this is the same kind of great service that I have experienced with Zenith as well. 

Thanks,

Gary

Views: 225

Reply to This

Replies to This Discussion

While this involves another vendor I hope this will be viewed appropriate to post here

Absolutely appropriate, Gary! You'll always hear about negative experiences, but it is helpful to hear about the positive ones, too - I for one am willing to spend a few $ more with a vendor vs the competition if I know they have excellent customer service.

BTW, I've had the same good experience with Sandia, too.  They checked-out my 165R transponder when I thought I had a problem and it turned-out the transponder was OK, but while they had it they upgraded the firmware and then shipped it back to me at no charge even though it was out of warranty.

John

N750A

Nice to hear of these events. 

RSS

New from Zenith:

Zenith Planes For Sale 
 

Classified listing for buying or selling your Zenith building or flying related stuff...


Custom Instrument Panels
for your Zenith
:

Custom instrument panels are now available directly from Zenith Aircraft Company exclusively for Zenith builders and owners. Pre-cut panel, Dynon and Garmin avionics, and more.


Zenith Homecoming Tee:


Zenair Floats


Flying On Your Own Wings:
A Complete Guide to Understanding Light Airplane Design, by Chris Heintz


Builder & Pilot Supplies:

Aircraft Insurance:

 
 

West Coast USA:

 
Pro Builder Assistance:

 

Transition training:

Lavion Aero

K&S Aviation Services

Aircraft Spruce & Specialty for all your building and pilot supplies!

How to videos from HomebuiltHELP.com

Developed specifically for Zenith builders (by a builder) these videos on DVD are a great help in building your own kit plane by providing practical hands-on construction information. Visit HomebuiltHelp.com for the latest DVD titles.

© 2024   Created by Zenith.Aero.   Powered by

Badges  |  Report an Issue  |  Terms of Service